1. Problem on Sensor:
a. The lens of the device sensor is broken. If it’s URU sensor, you have to change the sensor completely. If it’s ZK sensor, you have to change the lens. If you have no sensor or lens, please contact your distributor to get it.
b. The light of sensor is too strong to validate fingerprint. Please change the sensor.
c. It is only the sensor that doesn’t light up when you press your fingerprint. Please check if the device is set to 1:1 match. The item path in the device is: menu > option > system opt > adv option > only 1 to 1. If the item is “Y” please change it to “N”. If the item is “N” or the sensor still doesn’t work, you have to change the sensor.
d. The is too dirty to collect a fingerprint, please clear the sensor by using adhesive tape.
2. Problem with Communication to device:
a. The connection way is TCP/IP. Please try to ping the IP of the device. If successful, please check the connection setting in your software, the IP has to be the same as the device’s and the pass key (the item path in the device is: menu > option > comm. Opt > comm. key) is the same as device’s. If failed, please check the net wire and the net item (menu > option > comm. Opt > Ethernet) is open.
b. The connection way is RS232/485. Firstly check that the communication path is working (you can use another working device to test). Secondly, please check if the connection settings on the terminal is right.: menu > option > comm. Opt > RS232 or RS485. Thirdly, please check that the Baud Rate is the same between device and software.
c. All the setting are correct (the other device could connect if you operate it in the same way). You have to contact your distributor to repair the communication port.
3. Problem on Unstable Device:
a. Please contact the technical support to solve this problem, they can help you update it. You have to give them the detailed problem,the firmware version,series number (menu > sys info > dev info > firmware ver and series number), also the device name and the device language.
4. Problem on LCD Display:
a. LCD’s light is too strong, but it could connect the software. Please check that the “power on” button is correct. If it is ok please contact the technical support to help you update; if no use, please send it back.
b. LCD shows wrong code, please contact the technical support to help you update and solve the problem. if the update or advice of your technical support is no use you have to contact the sale to change the LCD.
5. Problems with the Terminal Start-up:
a. The terminal restarts the whole time. The hardware (main board or core board) is faulty, you have to contact your distributor to return for repairing.
b. The terminal does not startup. Please check that the power adaptor is not faulty. If it is, please contact your distributor to return for repairing.
6. Problems with the Software:
a. There is no “check out” but the report shows it’s one hour later. Please check under the Attendance rule settings. In the Calculation tab there is an option: If no check out counts as ___ mins. Choose the setting that you require.
b. There is a manual with the software CD when you get the product, please use the CD to find it which will help you to operate the software.
c. The software have to be activated by a device, or it could only be used for one month.
d. The software is asking for a Key code. If it is the attendance software, please delete the file named Attlic.hdd in the software's folder. If it is access software, please delete the file named Attlic.hac in the software's folder.